FAQ
What types of apparel do you offer?
Elle Toronto specializes in a curated selection of stylish and comfortable apparel, focusing on premium materials and versatile designs. Our offerings include luxurious fleece pants and chic denim jackets, designed to provide both warmth and sophistication during colder seasons.
What is your return policy?
We have a 30-day return policy, allowing customers to return items within 30 days of receipt. To initiate a return, please contact our customer service with your order number. Items must be in their original condition and packaging to be eligible for a refund.
How long does shipping take?
Orders are typically processed within 1–2 business days. Once processed, the estimated transit time is 4–6 business days, resulting in a total delivery time of approximately 5–8 business days. Please note that these times may vary based on location and external factors.
Do you offer free shipping?
Yes, we offer free shipping on all orders within Canada, with no minimum purchase required. This policy ensures that our customers can enjoy their favorite fashion finds without additional shipping costs.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and work towards a satisfactory resolution, which may include a replacement or refund.
Can I exchange an item?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product once the return is accepted.
What are your customer service contact details?
You can reach our customer service team via email at info@elle-toronto.ca or by phone at +32 468 138 463. We are here to assist you with any inquiries or concerns you may have.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged in transit, please contact us immediately. We will collaborate with the carrier to investigate the issue and find a solution as quickly as possible.
Are there any shipping restrictions?
We currently only ship within Canada and do not ship to PO Box addresses or military addresses. Certain items may also be subject to shipping restrictions based on carrier regulations.
Contact Information
🛍️ Store name:Elle Toronto
🏢 Company name: AB COM
🔢 CVR number:1020012804
💼 VAT number:BE1020012804
Customer support: 24/7
Phone: +32468 13 84 63
Email: info@elle-toronto.ca
Address: Rue Picard 7, Box 100, Brussels, 1000, Belgium.